Terms of Service.

Introduction

Welcome to Parnell Natural Health (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our services, including appointments, consultations, treatments, and our website (collectively, the “Services”). By using our Services, you agree to these Terms and those stipulated by our practitioners. If you do not agree to these Terms, please do not use our Services.

Medical Services

1. Scope of Services

We provide medical consultations, treatments, and related healthcare services.

2. Appointments

  • Scheduling: Appointments can be scheduled via our website, practitioner websites, by phone, or at your appointment. We strive to offer flexible scheduling options to accommodate your needs.

  • Cancellations: Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment. Repeated cancellations or no-shows may result in a cancellation fee. Please refer to each practitioner’s cancellation policy via their websites or in confirmation notices.

3. Confidentiality

Your privacy is important to us. We are committed to maintaining the confidentiality of your medical records and personal information in accordance with applicable laws and regulations. Please refer to our Privacy Policy below for more details.

Use of Website

1. Content

The content on our website, including text, graphics, images, and information, is provided for general informational purposes only. While we strive to provide accurate and up-to-date information, we do not guarantee the completeness, accuracy, or reliability of any information on our website.

2. User Conduct

When using our website, you agree to:

  • Use the website for lawful purposes only.

  • Not engage in any activity that could harm or interfere with the operation of the website.

  • Not upload or transmit any content that is harmful, offensive, or violates any third-party rights.

3. Intellectual Property

All content and materials on our website are the property of Parnell Natural Health and our practitioners and are protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

Payments and Fees

1. Billing

You are responsible for paying all fees associated with the Services you receive. Payment is due at the time of service unless other arrangements have been made. This includes booking deposits and order requests.

2. Insurance

We accept a variety of insurance plans, namely Southern Cross. It is your responsibility to verify that your insurance plan covers the Services provided and to understand your coverage and benefits. Any charges not covered by your insurance are your responsibility.

Limitation of Liability

To the fullest extent permitted by law, Parnell Natural Health and its practitioners, individual businesses, agents, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our Services.

Termination

We reserve the right to terminate or suspend your access to our Services at any time, without notice, for conduct that we believe violates these Terms or is harmful to our interests or those of other users.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of New Zealand without regard to its conflict of law principles.

Changes to Terms

We may update these Terms from time to time. Any changes will be posted on our website, and the updated Terms will take effect immediately upon posting. Your continued use of our Services constitutes your acceptance of the revised Terms.

Privacy policy.

Your privacy and medical information is important to us at Parnell Natural Health. Each practitioner is committed to protecting your personal information and ensuring its confidentiality. All information is securely stored in heavily encrypted software designed for patient health information and privacy.

1. Personal Information Protection

  • We prioritise the security of your personal information. We will not sell, rent, or lease your personal information to any third parties.

2. Medical History Sharing

  • Your medical history may be shared with other medical professionals solely for the purpose of your healthcare.

  • Sharing of your medical history will only occur when it is necessary for making a referral or for the continuation of your medical care.

  • We will obtain your explicit consent before sharing your medical information with other healthcare providers, except in cases where it is required by law or for urgent medical care where consent cannot be obtained in time.

3. Consent and Transparency

  • We will always inform you about how your information will be used and shared.

  • You have the right to revoke your consent for sharing your medical history at any time, although this may impact the level of care you receive.

4. Data Security

  • We implement strict security measures to protect your personal information from unauthorised access, use, or disclosure.

  • Our security protocols comply with all relevant legal and regulatory requirements.

5. Access and Control

  • You have the right to access your personal medical records and request corrections if needed.

  • You can also request a detailed report on how your medical information has been shared and used.

6. Changes to This Policy

  • We may update this privacy policy periodically to reflect changes in our practices or legal requirements.

  • We will notify you of any significant changes and obtain your consent if required.

For any further queries, please reach out to your designated practitioner (or business) for whom you are seeing and they will happily assist you. Your data is shared with them and whatever provider you have seen. For Parnell Natural Health practitioner’s information, this is available under ‘Our Team’ and selecting the practitioner.

Alternatively, leave a message through our contact page requesting the practitioner you require, or phone us on 09 300 6066.